PRIVACY AND PERSONAL DATA PROTECTION POLICY
1. GENERAL
At Škerjanc Shop d.o.o. (hereinafter: Škerjanc or the Controller), we respect the privacy of visitors and users of our website www.skerjanc.com. We process personal data responsibly, transparently, and in accordance with applicable regulations.
The controller of personal data is:
Škerjanc Shop d.o.o.
Povžane 1F, 6242 Materija, Slovenia
Email address: info@skerjanc.com
This policy explains which personal data we process, why we need it, to whom we may disclose it, and what rights you have regarding its processing.
2. COLLECTION AND USE OF PERSONAL DATA
Depending on the use of the website or submitted inquiry, we may process:
- status (natural person or company);
- name, email address, contact telephone and postal code or city;
- tax number for companies;
- selected products and quantities;
- language, content of inquiries, and other data that you voluntarily provide to us;
- technical data on the use of the website, such as IP address and cookie data, to the extent and under the conditions described in this policy.
We process personal data for the following purposes and on the following legal bases:
Handling inquiries
We use your personal data to prepare offers and answer your questions regarding an inquiry. The legal basis for processing is the performance of steps taken at your request prior to making a purchase.
Fulfilling legal obligations
We process data to prepare offers and fulfill other obligations stipulated by regulations.
Security and protection of legal interests
Where necessary and proportionate, we process data to ensure website security, prevent abuse, and establish or defend legal claims. The legal basis is our legitimate interest, taking into account your rights and freedoms.
Informing about offers and promotions
Where processing is based on your consent, we use contact details to send e-offers and promotional notifications. You may withdraw your consent at any time via the unsubscribe link in the message or by sending a message to info@skerjanc.com.
Data necessary to process an inquiry is marked in the relevant forms. If you do not provide it, we may not be able to fulfill the request. Providing other data is voluntary.
Please enter accurate and up-to-date data and inform us of any changes affecting the processing of your inquiry.
3. COOKIES AND IP ADDRESSES
Cookies are small text files stored on your device by the website. They can enable the operation of the inquiry cart, saving selections, and other website functions.
Prior consent is not required for cookies that are strictly necessary for the operation of a service explicitly requested by you.
Analytical cookies (Google Analytics) and embedded content from third-party providers that may set their own cookies (Google Maps, YouTube videos) are used only after obtaining your prior consent. Refusing these cookies does not prevent the use of basic website functions.
Details on the cookies actually used, their providers, purposes, and duration must be stated in the cookie notice or cookie settings. There you can change your choice or withdraw your consent at any time.
You can also manage cookies in your browser settings. Disabling necessary cookies may affect the operation of individual functions of the website.
We may process IP addresses and other necessary technical data to ensure security, detect errors, and prevent unauthorized access. We retain them only for as long as necessary for each purpose.
4. DISCLOSURE AND PROTECTION OF PERSONAL DATA
We disclose personal data only when an appropriate legal basis exists, and only to the extent necessary for each individual purpose.
Depending on the inquiry and the services used, they may be received by:
- delivery services and delivery or assembly contractors;
- providers of hosting, website maintenance, and IT support;
- providers of accounting and other support services;
- providers of electronic notification services, when this service is used;
- competent authorities, when disclosure is required by law.
Contractual processors process data according to our instructions and on the basis of an appropriate contractual relationship. Individual recipients, such as banks or state authorities, may also process data as independent controllers.
We use appropriate technical and organizational measures to protect data. We restrict access to authorized persons who need the data to perform their work and are bound by a duty of confidentiality.
We store and process your data within the European Union (EU). Exceptions include newsletter subscriptions and the use of Google tools (Analytics, Maps, and embedded YouTube videos), where US-based provider tools store data outside the EU while ensuring an adequate level of personal data protection.
5. DATA RETENTION AND USER RIGHTS
We retain personal data for as long as necessary for the purpose for which it was obtained, or as required by regulations.
When determining retention periods, we consider:
- the duration of handling the inquiry and the business relationship;
- statutory retention periods for accounting and other documentation;
- time limits for exercising rights and legal claims;
- the validity of consent or its withdrawal.
In accordance with the conditions laid down by law, you may request access to your data, its rectification, erasure, restriction of processing, or portability. You may object to processing based on legitimate interest. You may object to the use of data for direct marketing at any time.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
6. ADDITIONAL CLARIFICATIONS AND EXERCISING RIGHTS
Questions regarding the processing of personal data and requests to exercise rights can be sent to: info@skerjanc.com.
To prevent unauthorized disclosure of data, we may request additional information necessary to confirm your identity.
We will generally respond to a request within 14 days of receipt. If an extension is required due to the complexity or number of requests, we will inform you in a timely manner.
We update the privacy policy as needed. The current version is published on our website.